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Tier-1 brand, metro location, and a mid-level generalist role increase applicant competition.
Role requires Loan IQ and commercial lending domain knowledge, limiting cross-industry transferability.
Mandatory years, SQL skills, banking production support and Loan IQ domain make filtering stringent.
Provide Tier 3 production support for Loan IQ users and downstream data consumers, managing the full lifecycle of support requests.
Analyze and resolve complex business and technical issues related to Loan IQ and commercial lending platforms, including root-cause analysis and coordination of fixes.
Support testing, vendor upgrades, enhancements, and process improvement initiatives within Loan IQ production workflows.
Minimum 2 years of Business Systems Data experience or equivalent.
Foundational AI literacy including ability to use AI tools responsibly and interpret AI-generated outputs.
Not explicitly mentioned: educational degree requirements.
Not explicitly mentioned: notice period and strict location requirements.
5+ years of experience in Business Systems or Technology with deep expertise in Loan IQ and Commercial Lending production support roles.
Strong SQL skills for complex data analysis and issue resolution, with experience coordinating among business, technology, and vendors.
Experience working in Agile environments and familiarity with testing and defect tracking tools like ALM and JIRA.