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Strong employer brand, metro location, and mid-level experience increase competition, despite niche ServiceNow specialization.
ServiceNow skills transfer across industries but require platform-specific expertise, making fit moderately sensitive.
Explicit five-year minimum plus mandatory ServiceNow, ITSM/ITOM/ITAM and JavaScript skills raise filtering strictness.
Develop and support Dow’s IT Service Management platform, ServiceNow, ensuring solutions meet stakeholder and strategic needs.
Collaborate with Senior Service Managers to oversee service design, transition, operations, and ensure timely delivery of Service Management solutions.
Drive continuous improvement initiatives to meet or exceed client satisfaction goals and SLA targets.
Minimum 5 years of relevant experience in ServiceNow platform development and IT Service Management.
Bachelor’s degree in IT discipline preferred.
Mandatory skills include ServiceNow configuration, JavaScript, ITIL framework, ITSM, ITOM, ITAM, GRC, SDM, DevOps, and Agile methodologies.
Flexible schedule ability aligned with international time zones; no relocation support provided.
Experienced in end-to-end ServiceNow platform development and operational support within a large enterprise environment.
Comfortable working with cross-functional teams including Senior Service Managers and IT operations personnel.
Demonstrates ability to lead continuous improvement and service deployment strategies aligned with client needs and SLAs.