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Strong employer brand plus metro location balanced by seniority and niche CRM/Contact Center specialization.
Role requires specialized CRM, Service Cloud, and contact-center experience, making cross-industry transfer difficult.
Explicit 15+ years and 7+ years leadership plus deep Salesforce/CRM expertise create strict screening filters.
Own and drive product strategy, roadmap, and delivery for global CRM platforms within the Salesforce ecosystem to enhance customer support operations.
Lead modernization of CRM and contact center technologies integrating AI-driven capabilities across omnichannel support (voice, chat, digital).
Manage full product lifecycle and collaborate with cross-functional teams to improve agent productivity, case volume reduction, and support efficiency.
15+ years of product management experience with at least 7 years in leadership roles.
Deep experience with CRM platforms, specifically Salesforce Service Cloud, and contact center technologies including IVR and telecom integrations.
Strong understanding of customer support operations and enterprise service delivery models.
Work Experience Required: 15+ years in product management; Bachelor's degree preferred; MBA or technical degree preferred but not mandatory.
Proven leader with experience delivering enterprise-scale CRM and support platforms in complex global and regulated environments.
Expertise in Salesforce ecosystem including Service Cloud, workflows, data models, and system integrations.
Data-driven decision maker capable of influencing senior stakeholders and driving execution across product, engineering, operations, and risk functions.