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Mid-level, hybrid, metro role with common NOC skills increases applicant competition.
Infrastructure monitoring skills transfer across industries; limited finance-domain specialization required.
Explicit 3–5 years, mandatory NOC/TOC experience, ITIL and specific tooling make filters strict.
Provide 24x7x365 monitoring and operational support for on-premises and cloud IT infrastructure ensuring high availability and stability.
Proactively detect and respond to performance issues and incidents using monitoring tools and ITSM systems; manage P1/P2 incident escalations and coordinate with platform teams.
Maintain incident documentation, generate utilization and capacity reports, and participate in war-room/bridge calls during critical incidents.
3–5 years of experience in NOC/TOC/Infrastructure Monitoring.
Strong understanding of ITIL processes including Incident, Change, and Problem Management.
Experience with Windows & Linux system administration, Bash/Python scripting, network fundamentals, virtualization (VMware/EC2), and AWS cloud basics.
Experience with monitoring tools such as Grafana, Prometheus, Nagios XI, and Logic Monitor; flexibility for rotational shifts.
Experienced in handling high-pressure P1/P2 production incidents with quick decision-making capability.
Skilled in cross-team collaboration and escalation management within a structured operational environment.
Able to generate actionable infrastructure performance insights and maintain thorough documentation for stakeholders.