Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier‑1 bank, metro location, and mid‑senior generalist operations role create high candidate competition.
Requires banking BPO, risk-controls, and process leadership experience, limiting cross-industry transferability.
Explicit 9–14 years, senior managerial leadership, MBA preferred, plus RPA and Six Sigma expectations increase strictness.
Manage and drive operations performance across BGSC units spanning multiple cities and sites, ensuring adherence to SLAs and targets.
Lead continuous improvement initiatives focusing on customer service and operational efficiency, including implementation of quality and risk controls.
Collaborate with internal stakeholders and senior management to influence strategy, report on performance, and guide change management in customer care processes.
9–14 years of work experience including senior managerial leadership of large teams across multiple processes.
Graduate in any discipline; MBA/PGDBM from reputed institute preferred.
Experience in customer service operations, preferably within financial services BPOs or large BPO environments.
Willingness to work shifts including Indian holidays; based in Chennai office.
Proven ability to lead large, multi-process teams in complex operational environments with responsibility for risk and controls.
Experience driving strategic initiatives in continuous improvement, quality management (Lean, Six Sigma), and digital transformation including RPA projects.
Strong stakeholder management skills demonstrated through collaboration with business units and senior leadership on operational performance and change management.