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Tier-1 brand, metro location, mid-level experience and broad soft-services requirements increase candidate competition.
Facility management soft-services skills transfer easily across industries, so background fit sensitivity is low.
Explicit minimum experience and supervisory requirements create strict shortlisting filters for candidates.
Manage day-to-day soft services operations including reception, housekeeping, catering, office services, and help desk ensuring adherence to SLAs and KPIs.
Oversee and lead facilities team (front office executives, janitorial staff, facility executives) to maintain service quality and user satisfaction.
Manage vendor relationships, conduct quality inspections, coordinate with clients and site leaders, and support business continuity and emergency response efforts.
Minimum 5 years of facility management experience focusing on soft services.
At least 3 years of supervisory or team leadership experience in a Facility Executive or similar role.
On-site work location: Mumbai, Maharashtra.
Work Experience Required: Minimum 5 years in facility management with soft services focus.
Experienced in managing multi-service soft services operations with demonstrated ability in service level and KPI management.
Proven leadership in customer-facing environments, capable of motivating and developing diverse teams.
Strong interpersonal and communication skills to manage vendor relationships and client interactions effectively.