Lead Software Engineering Support Technician
Nielsen (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary escalation point for complex technical issues and lead incident response to ensure platform stability.
- Autonomously coordinate with DevOps, Engineering, and Product teams to align operational workflows and maintain systemic reliability.
- Provide subject matter expertise and mentorship to elevate team technical competence and ensure long-term technical integrity.
Minimum Requirements
- 4+ years of relevant technical support and system engineering experience with proven SME track record.
- Proficiency in advanced scripting languages such as Python, Bash, PowerShell, or Java for automation.
- Deep troubleshooting and management experience in AWS/Azure cloud environments and on-premises/cloud interactions.
- Advanced knowledge of complex database querying and performance analysis including MSSQL, MongoDB, Kafka.
Ideal Candidate Profile
- Experienced technical SME comfortable leading in high-pressure, cross-functional environments focused on platform reliability.
- Strong analytical and troubleshooting skills with ability to manage major incidents and root cause analysis.
- Able to independently coordinate complex operational and strategic support across multiple teams and software roadmaps.