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Tier-1 brand, generalist Delivery Manager title, Bengaluru metro, and broad skillset increase candidate competition.
ITSM and managed-services focus makes fit moderately industry-specific yet transferable across tech organizations.
12+ years seniority, ITIL certification, ServiceNow and managed-services experience required.
Own end-to-end service onboarding lifecycle and establish frameworks to transition client projects into managed support (BAU) model.
Define operational readiness, develop and govern service transition runbooks, and establish governance and reporting mechanisms for managed services.
Act as key interface across service/project leadership, SRE, engineering, and operations to ensure services meet operational standards and readiness criteria.
12+ years in IT service management, service delivery, service transition, operations or managed services with 5+ years in senior roles in service delivery/transition/management.
Bachelor's degree in Engineering required.
Strong expertise with ITIL/ITSM practices and ITIL certification or equivalent mandatory.
Experience implementing service management tooling like ServiceNow or equivalent ITSM platforms and managing large-scale managed services transformation.
Experienced in establishing and managing service onboarding and transition frameworks for complex, large-scale managed services environments.
Skilled at stakeholder management including senior client engagement and coordinating cross-functional teams (application, infrastructure, SRE, engineering, operations).
Proficient in defining service models and operational readiness, developing executive reporting frameworks and governance structures for technology services.