Delivery Manager | SDM | Bengaluru | Engineering | Hybrid Cloud Engineering
Deloitte (company site, opens in a new tab)12+ yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end service onboarding lifecycle and establish frameworks to transition client projects into managed support (BAU) model.
- Define operational readiness, develop and govern service transition runbooks, and establish governance and reporting mechanisms for managed services.
- Act as key interface across service/project leadership, SRE, engineering, and operations to ensure services meet operational standards and readiness criteria.
Minimum Requirements
- 12+ years in IT service management, service delivery, service transition, operations or managed services with 5+ years in senior roles in service delivery/transition/management.
- Bachelor's degree in Engineering required.
- Strong expertise with ITIL/ITSM practices and ITIL certification or equivalent mandatory.
- Experience implementing service management tooling like ServiceNow or equivalent ITSM platforms and managing large-scale managed services transformation.
Ideal Candidate Profile
- Experienced in establishing and managing service onboarding and transition frameworks for complex, large-scale managed services environments.
- Skilled at stakeholder management including senior client engagement and coordinating cross-functional teams (application, infrastructure, SRE, engineering, operations).
- Proficient in defining service models and operational readiness, developing executive reporting frameworks and governance structures for technology services.