Sr. Program Manager-Customer Delight Engine
GoComet (company site, opens in a new tab)5–7 yrsBengaluruOn-siteDirect career pageEst. 20–30 LPA
Posted on 2 Sept
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Job description
Structured overview of role & requirements
About This Role
- Owns end-to-end delivery governance of GoComet's Customer Delight Engine ensuring real-time visibility into client engagements, risks, and outcome commitments.
- Enforces process discipline including SOPs, PRD, and staffing operations aligned to an AI-native transformation, ensuring structural accountability across customer-aligned PODs.
- Leads AI-native transformation initiatives by driving adoption of AI-powered tools and transforming organizational operating models to deliver measurable customer outcomes instead of task completions.
Minimum Requirements
- 5–7 years of experience across delivery, product, transformation, or operations roles, preferably with a mix rather than a single track.
- Proven experience leading large-scale digital transformation programs with heavy stakeholder management across business leaders and enterprise customers.
- Strong process design and enforcement background with ability to create and sustain SOPs in complex environments.
- Technical familiarity with AI concepts (LLM, AI tools like GPT, Claude) and ability to build proof-of-concepts; enterprise B2B exposure required.
Ideal Candidate Profile
- Experienced operator capable of holding cross-functional delivery systems and teams accountable without relying on task management or meeting-driven coordination.
- Strategic thinker focused on outcome-obsessed delivery rather than activity tracking, able to translate product and technical concepts to drive AI-native organizational change.
- Comfortable navigating enterprise B2B environments, managing complex stakeholder ecosystems, and driving transformation through structured metrics (e.g. Revenue per Employee, Tokens per Employee).