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Tier-1 employer and Bangalore location increase applicant density, but SIAM specialization limits competition.
SIAM and ITSM governance skills are moderately transferable across large enterprises and managed-services environments.
Role demands SIAM/ITSM governance expertise and certifications, implying moderate candidate filtering.
Establish and mature enterprise-scale IT Service Integration and Management (SIAM) governance frameworks across complex multi-vendor IT ecosystems.
Drive Service Delivery Excellence by managing Incident, Major Incident, Problem, Change processes, and reduce recurring P1/P2 incidents through governance and RCA improvements.
Implement vendor accountability mechanisms, develop governance dashboards and KPIs, and support AIOps-driven operational transformation for proactive IT operations.
Bachelor's or Master's degree in any discipline.
Work Experience Required: Strong experience in SIAM/ITSM Governance including Incident, Problem, Change, and Major Incident Management.
ITIL Certification preferred; SIAM Foundation/Professional certification is a plus.
Work Mode: Full-time, Work from Office (5 days) in Bengaluru location.
Experienced with governance operating models in large-scale managed services and complex ERP/MIS/Infrastructure support environments.
Skilled in operational governance, RCA management, vendor governance, and driving service improvement programs.
Capable of stakeholder management and executive communication to lead operational reviews, KPI tracking, and transformation initiatives including AIOps implementation.