Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Metro location and common contact-center WFM role create moderate applicant competition.
Contact-center WFM skills are specialized, limiting cross-industry transferability.
No explicit years but requires WFM knowledge and Excel/VBA skills, producing moderate filtering.
Own regular scheduling and staff recommendations to meet service center performance goals.
Coordinate with Operations on leave planning and preferences to enable efficient schedule preparation.
Analyze schedule deviations, share root cause analysis, and optimize training/coaching sessions to maintain service levels.
Graduate degree required.
Experience Required: Not explicitly mentioned in the JD.
Proficiency in MS Excel and PowerPoint; knowledge of VBA and Macros is advantageous.
Location: Gurgaon, India (on-site).
Familiarity with contact center operations including phone, email, chat, community, and social media support channels.
Detail-oriented with ability to analyze scheduling metrics and operational data to improve efficiency.
Capable of making timely decisions in fast-paced, ambiguous environments.