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Tier-1 brand, remote role, metro location, generalist mid-level title create high applicant competition.
Core Windows, SQL, Active Directory, and networking skills are widely transferable across industries.
Explicit minimum experience, mandatory IT stack and healthcare environment increase filtering strictness.
Implement, configure, and maintain Digital Computational Pathology IT solutions including server software, storage platforms, and infrastructure.
Provide advanced remote technical support, troubleshooting, incident management, and escalation management to resolve complex customer issues and minimize downtime.
Partner with project teams, scanner engineers, and customers to manage installations, upgrades, and software lifecycle activities while advising on IT topics to ensure smooth delivery.
Minimum 3 years of experience in IT environments working with production systems and service level agreements (SLAs).
Proficiency in Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, networking, and common security technologies.
Bachelor's degree in Informatics or related field, or equivalent practical experience.
Work primarily remote with occasional rare site visits in the Asia Pacific region.
Experienced in supporting healthcare IT solutions or similar regulated production environments under SLAs.
Strong independent problem solver capable of managing complex technical issues with strong troubleshooting skills.
Comfortable communicating in English with customers and cross-functional teams, handling escalations and providing professional technical advice.