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Tier-1 pharma brand, metro Mumbai, mid-senior generalist IT service role with broad skillset drives high competition.
Skills are transferable across industries but regulated pharma compliance experience increases domain sensitivity.
Explicit 7+ years plus mandatory ITSM, vendor management and compliance requirements make shortlisting highly strict.
Lead end-to-end delivery and management of application services including incident, problem, change, and release management within a key area at GSK India.
Partner with business stakeholders to translate needs into service roadmaps and oversee vendor relationships to ensure quality, compliance, and cost-effectiveness.
Own service performance metrics, coordinate cross-functional teams for issue resolution, mentor a small team, and manage resource and budget planning.
Bachelor’s degree in Computer Science, IT, Engineering or equivalent.
7+ years of experience in IT application support, service management, or operations.
Proven experience managing application or IT services in a complex environment with knowledge of incident, problem, change and release management.
Work arrangement: Hybrid role based in India with regular office attendance; notice period not explicitly mentioned.
Experienced in managing vendor and third-party service provider relationships within regulated or complex IT environments.
Familiar with cloud-based application support, IT service management tools, and security/compliance frameworks relevant to regulated industries.
Has prior leadership experience mentoring engineers and managing teams in matrixed or global organizations.