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Remote, generalist IT operations manager role with broad SaaS skillset and mid-seniority increases competition.
Role requires deep Microsoft 365 and collaboration-platform expertise, limiting cross-industry transferability.
Explicit 7+ years, 3+ people-management, and platform-specific experience create stringent shortlisting filters.
Lead and manage a team responsible for enterprise collaboration and productivity platforms including Microsoft 365, Teams, SharePoint, Slack, Five9, and Google Workspace services.
Oversee 24x7x365 operational support, incident escalation, platform governance, vendor management, and service reliability.
Drive platform enhancements, ITSM-aligned operational processes, and strategic vision for continuous service improvement and digital transformation.
Bachelor’s degree in IT, Computer Science, or equivalent experience.
7+ years of progressive IT experience with enterprise collaboration and productivity platforms.
3+ years of direct people management experience leading technical teams.
Experience in 24x7x365 technical operations and senior escalation point for incidents.
Experienced in managing complex SaaS platform ecosystems, integrations, and API connectivity with strong ITSM/ITIL operational understanding.
Capable of balancing strategic planning with hands-on leadership in global, fast-paced enterprise environments involving migrations and digital transformations.
Strong communicator with stakeholder management skills and willingness to participate in on-call rotations and after-hours escalation support.