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Popular account-management title, metro location, and 3–6 years mid-level experience increase competition.
Specialized email-security, Trust & Safety, and Splunk SOC skills limit cross-industry transferability.
Explicit 4+ years plus mandatory Trust & Safety/SOC and Splunk experience makes shortlisting highly strict.
Lead and manage a team of analysts in email operations, spam/abuse mitigation, and Trust & Safety workflows within a 24x7 environment.
Ensure operational excellence by meeting SLA, productivity, and quality targets consistently.
Drive proactive mitigation strategies, conduct root cause analyses, and leverage Splunk for KPI tracking and actionable insights.
Minimum 4 years of experience in email operations, Trust & Safety, or SOC environments.
Strong knowledge of SMTP, SPF, DKIM, DMARC, and email infrastructure.
Hands-on experience with Splunk for dashboard creation and monitoring.
Proven team management experience in 24x7 operational setups.
Experienced in leading and developing teams with strong rostering and shift planning capabilities.
Skilled in performing incident reviews, root cause analysis, and implementing corrective/preventive actions.
Able to collaborate effectively with cross-functional teams and vendor partners to optimize processes and drive continuous improvements.