Lead - SME (Email Abuse)
Sutherland (company site, opens in a new tab)4+ yrsHyderabadOn-siteDirect career pageEst. 6–12 LPA
Posted on 2 Sept
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Sutherland
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Sutherland you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Serve as the Subject Matter Expert for email operations and threat mitigation including spam, phishing, spoofing, and abuse within Trust & Safety workflows.
- Provide real-time guidance and handle complex/escalated email abuse cases ensuring alignment with policies and security protocols.
- Monitor emerging email security threats, conduct incident investigations, support 24x7 operations, and drive operational improvements using tools like Splunk.
Minimum Requirements
- 4+ years of experience in email operations, email security, Trust & Safety, SOC, cybersecurity operations, or related domains.
- Strong understanding of SMTP, SPF, DKIM, DMARC, email headers, DNS, and email infrastructure.
- Hands-on experience with Splunk for log analysis, monitoring, and investigation.
- Work Experience Required: 4+ years
Ideal Candidate Profile
- Experienced in managing complex email abuse investigations and escalation handling in operational environments.
- Capable of interpreting and troubleshooting email authentication and infrastructure issues with solid knowledge of email security protocols.
- Comfortable operating in a fast-paced, 24x7 operational setup providing real-time decision support and driving process enhancements.