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Metro location and known BPO brand increase competition, balanced by niche email-abuse expertise.
Role requires specialized email-security and Trust & Safety experience, limiting cross-industry transferability.
Explicit 4+ years, Splunk and email-security expertise required, increasing shortlist rigidity.
Serve as the Subject Matter Expert for email operations and threat mitigation including spam, phishing, spoofing, and abuse within Trust & Safety workflows.
Provide real-time guidance and handle complex/escalated email abuse cases ensuring alignment with policies and security protocols.
Monitor emerging email security threats, conduct incident investigations, support 24x7 operations, and drive operational improvements using tools like Splunk.
4+ years of experience in email operations, email security, Trust & Safety, SOC, cybersecurity operations, or related domains.
Strong understanding of SMTP, SPF, DKIM, DMARC, email headers, DNS, and email infrastructure.
Hands-on experience with Splunk for log analysis, monitoring, and investigation.
Work Experience Required: 4+ years
Experienced in managing complex email abuse investigations and escalation handling in operational environments.
Capable of interpreting and troubleshooting email authentication and infrastructure issues with solid knowledge of email security protocols.
Comfortable operating in a fast-paced, 24x7 operational setup providing real-time decision support and driving process enhancements.