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Mid-level role with AI appeal but specialized tooling (Zendesk, Salesforce, Zapier) narrows applicant competition.
Skills are transferable across industries but require ticketing/CRM and conversational AI domain knowledge.
Explicit 4 years plus mandatory conversational AI, scripting, SQL, CRM and integration experience increases shortlisting strictness.
Deploy and maintain AI tooling and conversational AI models to enhance operational efficiency and increase ticket deflection.
Design and implement workflow automation using company tools to reduce manual tasks for support agents and managers.
Collaborate cross-functionally to align AI and automation initiatives with broader business objectives.
4 years of related work experience with a Bachelor's degree.
Expertise in conversational AI or virtual agent technology deployment.
Strong experience with workflow automation platforms like Zapier, and ticketing systems such as Zendesk & Salesforce CRM.
Proficiency in SQL, Python or relevant scripting languages, advanced API/web service knowledge, and enterprise-level ticketing/CRM administration.
Experienced in managing end-to-end AI tooling and automation projects within customer support or operational environments.
Comfortable with technical responsibilities including AI model tuning, scripting, API integration, and reporting tool usage.
Capable of coordinating with multiple teams to productize AI solutions and improve support workflows in a structured, measurable manner.