AI & Operations Specialist
Recruise India Consulting (company site, opens in a new tab)4+ yrsHyderabadOn-siteDirect career pageEst. 8–15 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Deploy and maintain AI tooling and conversational AI models to enhance operational efficiency and increase ticket deflection.
- Design and implement workflow automation using company tools to reduce manual tasks for support agents and managers.
- Collaborate cross-functionally to align AI and automation initiatives with broader business objectives.
Minimum Requirements
- 4 years of related work experience with a Bachelor's degree.
- Expertise in conversational AI or virtual agent technology deployment.
- Strong experience with workflow automation platforms like Zapier, and ticketing systems such as Zendesk & Salesforce CRM.
- Proficiency in SQL, Python or relevant scripting languages, advanced API/web service knowledge, and enterprise-level ticketing/CRM administration.
Ideal Candidate Profile
- Experienced in managing end-to-end AI tooling and automation projects within customer support or operational environments.
- Comfortable with technical responsibilities including AI model tuning, scripting, API integration, and reporting tool usage.
- Capable of coordinating with multiple teams to productize AI solutions and improve support workflows in a structured, measurable manner.