Vice President, Enterprise Technology Command Center, Major Incident Manager, DTI Site Reliability Engineering
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end management of major incidents impacting DBS technology services, focusing on rapid restoration and minimal business impact.
Lead cross-functional teams (SRE, development, infrastructure, operations) during major incidents ensuring effective communication and resolution.
Drive continuous improvement in incident response processes, including compliance with regulatory requirements and implementation of SRE best practices.
Minimum Requirements
15+ years in IT Operations, Incident Management, or Site Reliability Engineering within large-scale enterprises, mandatory financial services experience.
Strong knowledge of IT infrastructure, cloud platforms (AWS, Azure, GCP), and incident management/monitoring tools (e.g., ServiceNow, PagerDuty, Grafana, Splunk).
Ability to lead major incidents with cross-functional teams and communicate effectively with senior management and stakeholders.
Location requirement: Hyderabad - DTI Skyview SEZ.
Ideal Candidate Profile
Experienced leader accustomed to managing high-pressure major incident resolutions within regulated financial services.
Deep understanding and application of SRE principles including automation, observability, and operational excellence.
Proactive in driving operational resilience improvements and continuous incident management enhancements in large enterprise environments.