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Tier-1 brand, metro Bangalore location, mid-senior generalist IT service role with broad skillset.
ITIL-based service delivery and vendor management skills transfer across industries, though aerospace context is beneficial.
Explicit 7+ years requirement plus mandatory ITIL/SAFe certifications and ServiceNow/Jira experience.
Own end-to-end service delivery for Collaborative Design & Simulation IT solutions, ensuring SLA/OLA achievement and high customer satisfaction.
Monitor and coordinate issue resolution, manage escalations, and drive continuous service improvement in collaboration with cross-functional and remote teams.
Manage vendor and subcontractor relationships, define governance processes, and oversee Scrum Master responsibilities in Agile/SAFe environments.
Engineering graduate/post-graduate degree.
7+ years experience in developing, delivering and managing IT solutions including service delivery, project management, business process analysis, Scrum Master, and subcontractor management.
Experienced with ITIL v3/v4 Foundation, ServiceNow, Jira/Confluence tools, and Agile/SAFe methodologies.
Willingness to work European shift timings (up to 10:30 PM or 11:30 PM IST depending on season).
Experienced leader capable of driving IT service delivery improvements in complex, transnational engineering or PLM contexts.
Proficient in coordinating across multiple teams and managing vendor relationships to meet defined KPIs and SLAs.
Skilled in Agile/SAFe frameworks with hands-on Scrum Master experience and strong governance and reporting capabilities.