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Remote mid-level CSM title and experience amplify competition, but niche AppSec requirement reduces density.
Strong AppSec and vulnerability management domain requirements make cross-industry transfers limited.
Explicit 5-8 years plus mandatory security SaaS and AppSec expertise tighten shortlisting filters.
Own post-sales customer relationship management focusing on deployment, adoption, expansion, and retention of the ArmorCode SaaS platform.
Act as a trusted advisor with expertise in application security and vulnerability management to design and improve automated workflows enhancing existing manual security processes.
Collaborate across departments to manage renewal, upsell, customer advocacy and provide feedback to product and support teams to improve platform value and customer satisfaction.
5-8 years experience in Customer Success roles specifically within security SaaS companies.
Strong domain knowledge of Application Security (AppSec) and vulnerability management, including familiarity with tools like SAST, DAST, SCA, Qualys, Tenable, Veracode.
Willingness to travel up to 20% domestically and occasionally internationally.
Work Experience Required: 5-8 years Customer Success in security SaaS. Educational qualifications preferred but not mandatory: BS in Computer Science or related field; certifications in Project Management or Cybersecurity advantageous.
Experienced in managing complex customer environments requiring deep cybersecurity and application security knowledge with a focus on automated workflow improvements.
Skilled in stakeholder management from C-level execs to technical teams, capable of aligning product capabilities with diverse customer needs and building long-term relationships.
Proficient in cross-functional collaboration across Sales, Product, Support, and Engineering to drive customer retention, value realization, and feedback loops for product improvement.