Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Metro location, broad full-stack support skills, and common mid-level experience make this highly competitive.
Full-stack application support skills are broadly transferable across industries.
Explicit 5-10 years requirement, mandatory L3 support experience and specific tooling imply high shortlisting strictness.
Serve as L3 technical support lead for complex production application issues and incident resolution.
Perform root cause analysis, deep-dive debugging, and coordinate long-term fixes across frontend, backend, APIs, databases, and integrations.
Support application releases, deployments, and collaborate with cross-functional teams for end-to-end production support including creation of SOPs and RCA documentation.
Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience.
5-10 years experience in application or production support, technical support, or software development support roles.
Strong hands-on skills in L3 application support, including code-level debugging and troubleshooting full stack technologies such as JavaScript frameworks (React.js, Angular, Vue.js), Node.js, Java, .NET, and databases (PostgreSQL, MySQL, MongoDB, MS SQL Server).
Flexibility to work rotational shifts including nights, weekends, and public holidays as per business needs.
Experienced in enterprise L3 application support with strong full stack technical knowledge, comfortable resolving complex issues independently.
Familiar with incident, problem, and change management processes following ITIL practices and working with tools like Git, Jenkins, Azure DevOps, Jira, ServiceNow, Splunk, Grafana, Kibana.
Capable of producing RCAs, SOPs, and support playbooks and driving cross-team coordination during high-pressure production incidents and deployments.