Customer Success Manager
iSpeedtoLead2+ yrsDelhi NCROn-siteDirect career pageEst. 6–12 LPA
Posted on 1 Sept
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at iSpeedtoLead
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at iSpeedtoLead you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own end-to-end onboarding and activation of new real estate investor buyers, ensuring first to repeat purchase conversion.
- Manage high-value accounts focusing on account health and proactive churn prevention using health scoring and save conversations.
- Build the Customer Success function from scratch, including playbooks, reporting, and retention metrics, and act as escalation point for buyer issues.
Minimum Requirements
- 2+ years in Customer Success, Account Management, or Retention in high-volume, low-ACV environments like marketplaces or transactional products.
- Demonstrated ownership and improvement of retention, churn, or repeat-purchase metrics.
- Proficiency with data tools: basic SQL or strong BI tool fluency (Amplitude, Metabase, Looker, BigQuery, etc.) to independently analyze data.
- Must overlap at least 4 hours daily with US Eastern Time and have C1 level English proficiency for US small-business customer interaction.
Ideal Candidate Profile
- Experience building Customer Success processes from the ground up rather than executing existing ones.
- Comfortable working directly with data and using AI tools in workflows to improve efficiency and decision-making.
- Experienced with handling direct, busy, and candid US real estate investors or similar customer profile in fast-paced, high-volume environments.