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Metro location, generalist L1 infrastructure role, and early-career band increase applicant density moderately.
UNIX/Linux operations skills are broadly transferable across industries, so background constraints are low.
Explicit 1–3 years requirement plus mandatory UNIX, monitoring, and ServiceNow skills create moderate filtering.
Monitor UNIX/Linux servers 24x7 in a global infrastructure environment to ensure system availability and performance.
Act as first line (L1) support for incident detection, logging, initial troubleshooting, and coordinating incident response with L2/L3 teams and vendors.
Manage tickets using ServiceNow/ITSM tools adhering to SLA, conduct incident bridge calls, and communicate timely updates to stakeholders.
Bachelor’s degree in B.E./B.Tech/MCA mandatory.
1–3 years of experience in UNIX/Linux support, monitoring, or IT operations required.
Basic knowledge of UNIX/Linux systems and incident management processes.
Willingness to work 24x7 rotational shifts and from office (Gurgaon GCC location).
Experience in real-time monitoring and incident handling in high-availability UNIX/Linux environments.
Familiarity with monitoring tools such as AppDynamics, ServiceNow, and optionally Splunk or similar logging tools.
Comfortable working in a fast-paced, global support environment requiring coordination across teams and escalation management.