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Common branch operations title with mid-level experience and broad applicant pool yields medium competition.
Requires banking-specific KYC/AML and RBI compliance knowledge, reducing cross-industry transferability.
Explicit 3–9 years branch-ops requirement and compliance expectations make shortlisting moderately strict.
Manage all daily branch operational activities including cash, clearing, account opening, and service requests.
Ensure compliance with KYC/AML, RBI regulations, audit standards, and maintain accurate documentation and records for audits.
Monitor service metrics such as TAT, FTR, and complaints, perform root cause analysis to implement improvements and support cross-sales and digital banking activation.
3 to 9 years of experience in branch operations.
Graduate degree required; Banking certifications preferred.
Preferred certifications: JAIIB or CAIIB.
Must ensure compliance with KYC/AML and RBI audit norms.
Experienced in managing branch operational controls and audit compliance in the banking sector.
Hands-on with customer service operations and performance metrics tracking (TAT, FTR, complaints).
Capable of training frontline staff on processes and compliance updates, and has a track record in cross-selling banking products.