Branch Operations Manager| Krishna
CSB Bank Limited (company site, opens in a new tab)3–9 yrsKrishna, MachilipatnamOn-siteDirect career pageEst. 5–9 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage all daily branch operational activities including cash, clearing, account opening, and service requests.
- Ensure compliance with KYC/AML, RBI regulations, audit standards, and maintain accurate documentation and records for audits.
- Monitor service metrics such as TAT, FTR, and complaints, perform root cause analysis to implement improvements and support cross-sales and digital banking activation.
Minimum Requirements
- 3 to 9 years of experience in branch operations.
- Graduate degree required; Banking certifications preferred.
- Preferred certifications: JAIIB or CAIIB.
- Must ensure compliance with KYC/AML and RBI audit norms.
Ideal Candidate Profile
- Experienced in managing branch operational controls and audit compliance in the banking sector.
- Hands-on with customer service operations and performance metrics tracking (TAT, FTR, complaints).
- Capable of training frontline staff on processes and compliance updates, and has a track record in cross-selling banking products.