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Metro location and common mid-level operations title increase applicant competition.
Requires travel and hotel-platform experience, limiting easy transferability across unrelated industries.
Explicit 2–6 years experience plus travel/hotel operations and platform knowledge required.
Manage end-to-end hotel booking operations including support, coordination with suppliers, and engagement with travel agents.
Provide technical and operational assistance to travel agents ensuring smooth booking processes and resolving escalations.
Ensure high conversion of pending or failed bookings by proactive transaction management and negotiation with suppliers.
2-6 years of experience in hotel operations, travel operations, or similar travel industry roles.
Bachelor's degree in Hospitality, Travel & Tourism or related field.
Strong understanding of hotel booking platforms and ancillary services.
Location: Lower Parel, Mumbai.
Experience working directly with travel agents and suppliers in a high-touch operational role.
Capable of managing multiple communication channels (calls, emails) and stakeholder coordination efficiently.
Proven ability to handle escalations, negotiate terms, and drive booking conversions under operational constraints.