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Strong employer brand, metro office, common entry-level server-ops title, and 1–3 years experience amplify competition.
Core server operations and monitoring skills are highly transferable across industries.
Explicit 1–3 year requirement plus ServiceNow/AppDynamics and L1 server skills create moderate filtering.
Perform 24x7 real-time monitoring of Windows server environments and proactively detect and manage infrastructure anomalies.
Lead incident bridge calls and coordinate with internal teams and vendors to ensure timely incident resolution.
Manage incident and service requests via ServiceNow, maintaining SLA adherence and operational documentation.
Bachelor’s degree in B.E. / B.Tech / MCA.
1–3 years of experience in server operations, infrastructure monitoring, or IT support.
Hands-on experience with Windows Server environments and ServiceNow or similar ITSM tools.
Willingness to work 24x7 rotational shifts from office (GCC location).
Experienced in handling Windows server monitoring and incident management in a global enterprise environment with real-time operational responsibilities.
Familiar with monitoring tools like AppDynamics and preferably basic exposure to Splunk or virtualization technologies.
Capable of working under pressure in high-availability environments and coordinating effectively across global teams during incidents.