Manager, Systems Operations
Intercontinental Exchange (company site, opens in a new tab)8+ yrsHyderabadOn-siteDirect career pageEst. 30–45 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage 24x7 incident management operations across multiple data centers supporting mortgage technology platforms.
- Make executive real-time decisions for incident response, prioritization, and escalation during major service interruptions.
- Establish, govern, and continuously improve incident, change, and problem management processes and lead a team of Analysts for operational excellence.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Systems, or related field preferred.
- 8+ years experience in Incident Management, IT Operations, or Production Support with 3+ years in a leadership/managerial role.
- Strong knowledge of ServiceNow change, incident, and problem management and ITIL best practices.
- Experience with mortgage technology systems and business workflows (origination, servicing, integrations).
Ideal Candidate Profile
- Experienced in leading high-pressure incident response with strategic decision-making authority.
- Skilled in aligning operational processes with business priorities in mortgage technology environment.
- Demonstrated ability to implement process improvements and effectively lead cross-functional teams under governance frameworks.