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Tier-1 employer, mid-level experience band and metro location increase applicant competition significantly.
Requires niche ITSM/CMDB and ServiceNow/ITIL domain mastery, limiting easy cross-industry transferability.
Explicit 5+ years, 2+ years leadership, and mandatory ITSM/CMDB (ServiceNow) expertise make shortlisting highly selective.
Lead a team responsible for transforming Configuration Management Database (CMDB) and operational support models to ensure high-quality IT service management data across 300+ enterprise products.
Establish operational roadmap, service intake models, capacity planning, and act as accountable authority for CMDB data quality and governance standards.
Collaborate with Product Managers to translate complex business and technical contexts into accurate CMDB dependency trees, automated ticket routing rules, and impact analysis structures while driving AI tool adoption for automation.
5+ years experience in IT Service Management (ITSM), CMDB design, enterprise data modeling, or IT operations with at least 2 years in team leadership or technical coordination role.
Deep knowledge of modern ITSM/CMDB structures such as ServiceNow or Jira Service Management, service mapping, automated routing, and CI dependency modeling.
Experience bridging technical data architectures with business application logic; ITIL certification is a strong plus.
Work Experience Required: Minimum 5 years in relevant domains; Notice Period: Not explicitly mentioned in the JD.
Experienced leader capable of managing cross-functional teams and enforcing data quality standards with minimal friction in a large, complex enterprise environment.
Strong domain expertise in ITSM and CMDB with ability to synthesize technical and business perspectives into operational support models.
Strategic thinker focused on automation, AI tool integration, and continuous improvement of service management processes and governance.