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Generic CSM title, metro location, and broad skill requirements increase applicant competition.
Customer success skills transfer across SaaS, but product-specific knowledge and stakeholder management raise domain specificity.
No explicit years or mandatory certifications, but required account management experience creates moderate filtering.
Manage customer journey from implementation to adoption of Sitetracker platform, acting as primary point of contact.
Own user adoption, customer advocacy, and retention, aligning customer goals with Sitetracker capabilities.
Develop strategic account plans and communicate customer feedback to Product & Engineering to drive product expansion and customizations.
Experience working with mid-tier customers managing books of business and driving renewals.
Excellent written communication skills.
Completion or willingness to undertake internal certifications for product knowledge and troubleshooting.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in customer success with ability to establish high-level stakeholder relationships and act as trusted advisor.
Skilled in aligning customer KPIs and business outcomes with software capabilities and roadmap.
Comfortable working closely with cross-functional teams including Product and Engineering for continuous product and process improvements.