Associate Customer Success Manager
Sitetracker (company site, opens in a new tab)Delhi NCROn-siteDirect career pageEst. 7–12 LPA
Posted on 1 Sept
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Sitetracker
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Sitetracker you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage customer journey from implementation to adoption of Sitetracker platform, acting as primary point of contact.
- Own user adoption, customer advocacy, and retention, aligning customer goals with Sitetracker capabilities.
- Develop strategic account plans and communicate customer feedback to Product & Engineering to drive product expansion and customizations.
Minimum Requirements
- Experience working with mid-tier customers managing books of business and driving renewals.
- Excellent written communication skills.
- Completion or willingness to undertake internal certifications for product knowledge and troubleshooting.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in customer success with ability to establish high-level stakeholder relationships and act as trusted advisor.
- Skilled in aligning customer KPIs and business outcomes with software capabilities and roadmap.
- Comfortable working closely with cross-functional teams including Product and Engineering for continuous product and process improvements.