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Common sales title, metro location, and well-known hospitality brand increase applicant competition significantly.
Sales skills transfer broadly but hotel-specific group and events knowledge limits portability, so medium sensitivity.
Explicit one-year minimum, hospitality diploma and communication skills create moderate shortlisting strictness.
Maintain comprehensive knowledge of hotel features, services, group activities, and safety protocols to support sales operations.
Coordinate all aspects of group bookings, including program planning, inter-departmental communication, billing follow-up, and client relations management.
Prepare reports, manage records, promote hotel facilities to maximize sales revenue, and handle client complaints and requests promptly.
Diploma in Tourism, Hospitality Management, or Events Management.
Minimum 1 year of experience in a similar sales support or hospitality role.
Proficient in English (reading, writing, oral) and MS Excel, Word, PowerPoint.
Work Experience Required: Minimum 1 year in similar capacity.
Experienced in hospitality sales support, particularly group bookings and client coordination.
Detail-oriented with strong communication skills and the ability to manage client expectations and complaints effectively.
Able to work collaboratively within hotel departments and maintain professional appearance and conduct according to hotel standards.