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Metro location, generalist infrastructure title, and broad skills create high candidate competition.
Skills are transferable across industries but require enterprise operations experience, so moderate industry specificity.
Explicit 8+ years, leadership and specific infra/service-management requirements drive strict shortlisting.
Lead operational service delivery for infrastructure domains including Windows, Linux, Storage, Virtualization, and Enterprise Tools across global and partner teams.
Coordinate incident, change, problem, and escalation management to ensure timely resolution and operational excellence.
Drive continuous process improvement, governance, and use of metrics and automation to optimize infrastructure service quality and performance.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
8+ years in enterprise technology operations, infrastructure, or IT service delivery, with 3+ years in leadership roles.
Broad technical understanding of enterprise infrastructure including Windows, Linux, virtualization, storage, networking, cloud, and enterprise platforms.
Experience with ITIL practices, major incident management, ITSM tools like ServiceNow, and operational metrics-driven improvements.
Proven leader in managing large-scale, global infrastructure service delivery and operational support teams or initiatives.
Strong operational delivery focus with ability to coordinate cross-functional teams and external service providers for high-reliability environments.
Experienced in driving operational maturity through governance, automation, AI-enabled solutions, and data-driven service improvements.