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Tier-1 bank, mid-level generalist infrastructure support role in metro location creates high applicant competition.
Core end-user support skills transfer broadly, but bank security/compliance increases domain specificity.
Explicit 5–7 years and mandatory Windows/macOS, Intune, SCCM skills enforce strict screening.
Deliver Level 2 end-user IT support and manage day-to-day IT operations to ensure a stable and secure technology environment for ~2000 users.
Manage IT asset lifecycle activities including allocation, inventory, refresh, replacement and retrieval with accurate record-keeping.
Coordinate with regional/global technology teams, vendors, and business stakeholders for incident resolution, service restoration, and continuous service improvement.
Bachelor’s Degree required.
5-7 years experience in IT End User Support specifically for Windows and Mac environments.
Technical proficiency with Windows 11, macOS troubleshooting, Microsoft O365, Intune basics, SCCM, and hardware from HP, DELL, Lenovo, Apple.
Work location strictly in Hyderabad - DTI Waverock SEZ.
Experienced operating in a large-user environment (~2000 devices) with a focus on maintaining stable, resilient IT operations.
Strong capability in coordinating multiple teams including Network, Infrastructure, Cybersecurity, and Global IT for complex issue resolution.
Technical hands-on troubleshoot and automation skills including PowerShell, batch scripting, OS imaging, and device compliance troubleshooting.