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Tier-1 brand, metro location, and visible product title but specialized H&W domain reduces applicant pool.
Highly domain-specific H&W benefits and regulatory expertise limits cross-industry transferability.
Requires niche H&W benefits, insurance regulatory knowledge and AI/knowledge-management expertise, raising filter strictness.
Own deployment, education, documentation, and communication for Health & Welfare (H&W) benefits administration product capabilities.
Develop and analyze reporting to monitor product health and provide feedback to Product roadmap and development teams for continuous improvement.
Design and implement AI-enabled automation and human-in-the-loop workflows to improve Product Support processes, knowledge management, and operational efficiency.
Experience with H&W benefits administration, including health-related coverages and welfare-related plans.
Familiarity with insurance carriers, ERISA, HIPAA, and regulatory environment related to H&W.
Work Experience Required: Not explicitly mentioned in the JD.
Location: Bangalore - EGL; Shift timings: 1:00 pm - 10:00 pm.
Proven ability to manage complex product and operational information, creating structured knowledge frameworks and data models.
Experience leveraging AI technologies, knowledge management, workflow automation, and agentic AI concepts in product support or operations.
Strong systems thinking to evaluate and improve end-to-end business processes, driving change and adoption of AI-powered capabilities across diverse teams.