Senior Manager, Platform Product Management
FMR LLC (Fidelity Investments) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 30–48 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own deployment, education, documentation, and communication for Health & Welfare (H&W) benefits administration product capabilities.
- Develop and analyze reporting to monitor product health and provide feedback to Product roadmap and development teams for continuous improvement.
- Design and implement AI-enabled automation and human-in-the-loop workflows to improve Product Support processes, knowledge management, and operational efficiency.
Minimum Requirements
- Experience with H&W benefits administration, including health-related coverages and welfare-related plans.
- Familiarity with insurance carriers, ERISA, HIPAA, and regulatory environment related to H&W.
- Work Experience Required: Not explicitly mentioned in the JD.
- Location: Bangalore - EGL; Shift timings: 1:00 pm - 10:00 pm.
Ideal Candidate Profile
- Proven ability to manage complex product and operational information, creating structured knowledge frameworks and data models.
- Experience leveraging AI technologies, knowledge management, workflow automation, and agentic AI concepts in product support or operations.
- Strong systems thinking to evaluate and improve end-to-end business processes, driving change and adoption of AI-powered capabilities across diverse teams.