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High due to Tier-1 brand, metro location, generalist Delivery Manager title, and broad SIAM/ITSM demand.
High because SIAM and multi-vendor ITSM governance skills are specialized and industry-specific.
High because role demands specific SIAM/ITSM governance skills, certifications, and vendor management experience.
Establish and mature enterprise-scale SIAM governance across multi-vendor IT environments to improve service delivery and operational governance.
Drive reduction of Major Incidents and improve Incident/Problem/Change management quality and vendor accountability through structured governance and KPI-driven frameworks.
Support adoption of AIOps and operational automation to enable proactive IT operations and continuous service improvement.
Bachelor’s or Master’s degree required; ITIL certification preferred; SIAM Foundation/Professional certification is a plus.
Strong hands-on experience in SIAM/ITSM governance, Incident, Problem, Change, and Major Incident management in large-scale ERP/MIS/Infrastructure landscapes.
Experience managing multi-vendor/MSP governance models and operational reporting with KPI management.
Work Mode: Onsite at Bengaluru Eco space; Work from Office, 5 days a week.
Experienced SIAM/ITSM governance professional capable of driving operational transformation across complex multi-vendor IT service environments.
Proficient in implementing governance operating models, vendor accountability, RCA/Incident management improvements, and service delivery excellence programs.
Comfortable engaging cross-functionally with MSPs, infrastructure/app support teams, and business stakeholders to improve IT operations maturity and customer experience.