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Bengaluru metro and CRM platform role increase competition, seniority and niche DMS reduce density.
High because role demands Salesforce mastery, DMS experience and automotive industry knowledge, limiting cross-industry transferability.
High due to explicit 8–12 years requirement, mandatory Salesforce/DMS expertise, and integration architecture experience.
Own and define the CRM roadmap including end-to-end Salesforce (Sales and Service Clouds) rollout and data governance.
Lead implementation and technical management of a third-party SaaS Dealer Management System (DMS) to align dealer operations with business needs.
Architect and integrate Salesforce, DMS, Marketing Automation, mobility platforms, and ERP systems to support a unified real-time customer journey.
8-12 years of enterprise systems experience with at least 3 years in senior management, platform lead, or architect roles related to CRM/ERP.
Proven experience leading Salesforce platform rollout and third-party SaaS implementations at enterprise scale.
Strong expertise in enterprise integrations using REST APIs and Webhooks.
Work Experience Required: 8-12 years with senior management/leadership in CRM/ERP systems.
Experienced leader capable of managing cross-functional teams and vendor relationships for CRM and DMS platforms.
Deep technical proficiency in Salesforce and SaaS platform scaling combined with systems integration skills.
Industry experience in automotive, electric mobility, or fleet management with direct exposure to Dealer Management Systems (preferred).