Senior Manager - CRM and Dealer Systems
River Mobility8–12 yrsBengaluruOn-siteDirect career pageEst. 28–45 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and define the CRM roadmap including end-to-end Salesforce (Sales and Service Clouds) rollout and data governance.
- Lead implementation and technical management of a third-party SaaS Dealer Management System (DMS) to align dealer operations with business needs.
- Architect and integrate Salesforce, DMS, Marketing Automation, mobility platforms, and ERP systems to support a unified real-time customer journey.
Minimum Requirements
- 8-12 years of enterprise systems experience with at least 3 years in senior management, platform lead, or architect roles related to CRM/ERP.
- Proven experience leading Salesforce platform rollout and third-party SaaS implementations at enterprise scale.
- Strong expertise in enterprise integrations using REST APIs and Webhooks.
- Work Experience Required: 8-12 years with senior management/leadership in CRM/ERP systems.
Ideal Candidate Profile
- Experienced leader capable of managing cross-functional teams and vendor relationships for CRM and DMS platforms.
- Deep technical proficiency in Salesforce and SaaS platform scaling combined with systems integration skills.
- Industry experience in automotive, electric mobility, or fleet management with direct exposure to Dealer Management Systems (preferred).