Associate II, Securities Operations
FIS (company site, opens in a new tab)1–3 yrsOn-siteDirect career pageEst. 3.5–6 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Verify and process customer requests ensuring accuracy and adherence to policies.
- Perform quality control activities and produce customer correspondence.
- Identify process improvement opportunities and guide peers on less complex processes.
Minimum Requirements
- 1 to 3 years experience in international calling or customer service process.
- Ability to work night shifts, 5 days a week.
- Strong communication skills including phone, verbal, and written communication.
- Work Experience Required: 1 to 3 years customer service or international calling process.
Ideal Candidate Profile
- Experience in financial services transaction operations or mutual fund processing preferred but not explicitly stated.
- Comfortable working independently and in a team with cross-cultural communication.
- Adaptable to night shift schedule and capable of mentoring peers on processes.