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Generalist operations role, metro night-shift, known employer, and common experience band increase competition.
Operational customer-service skills are transferable, but securities/transfer-agency domain adds moderate specificity.
Explicit 1–3 years and international-calling experience plus night-shift requirement tighten shortlisting.
Verify and process customer requests ensuring accuracy and adherence to policies.
Perform quality control activities and produce customer correspondence.
Identify process improvement opportunities and guide peers on less complex processes.
1 to 3 years experience in international calling or customer service process.
Ability to work night shifts, 5 days a week.
Strong communication skills including phone, verbal, and written communication.
Work Experience Required: 1 to 3 years customer service or international calling process.
Experience in financial services transaction operations or mutual fund processing preferred but not explicitly stated.
Comfortable working independently and in a team with cross-cultural communication.
Adaptable to night shift schedule and capable of mentoring peers on processes.