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Mid-level generalist production-support role, metro locations, broad skillset and known employer create high competition.
Monitoring, cloud and incident-response skills are broadly transferable across industries, so low sensitivity.
Explicit 5-8 years plus mandatory monitoring, cloud, and scripting skills make shortlisting fairly strict.
Own monitoring and triage of production incidents using tools like Dynatrace and Splunk, ensuring prompt analysis and resolution of issues.
Lead escalated support calls, coordinate with multiple teams to resolve application and infrastructure challenges affecting production systems.
Analyze production trends to identify improvement areas and implement automation and process enhancements to reduce operational expenses.
5 - 8 years of relevant experience in production support or software engineering roles.
Bachelor’s degree in Computer Science or related field.
Strong experience with application monitoring tools such as Splunk, Cloudwatch, Dynatrace.
Proficiency in scripting (JavaScript, Typescript, Ruby, Python) and compiled languages (Java, Groovy, C#, Go).
Experienced in managing N-tier enterprise web applications with strong skills in RESTful and SOAP web services analysis.
Skilled in cloud infrastructure management (AWS, Google App Engine, or Heroku) and relational (Oracle, MySQL, Postgres, SQLServer) plus NoSQL databases (DynamoDb, MongoDB, Cassandra).
Capable of driving root cause analysis and providing corrective plans while interacting effectively with stakeholders and engineering teams to maintain SLAs.