Production Support - Senior Software Engineer
CGI (company site, opens in a new tab)5–8 yrsHyderabadOn-siteDirect career pageEst. 14–24 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own monitoring and triage of production incidents using tools like Dynatrace and Splunk, ensuring prompt analysis and resolution of issues.
- Lead escalated support calls, coordinate with multiple teams to resolve application and infrastructure challenges affecting production systems.
- Analyze production trends to identify improvement areas and implement automation and process enhancements to reduce operational expenses.
Minimum Requirements
- 5 - 8 years of relevant experience in production support or software engineering roles.
- Bachelor’s degree in Computer Science or related field.
- Strong experience with application monitoring tools such as Splunk, Cloudwatch, Dynatrace.
- Proficiency in scripting (JavaScript, Typescript, Ruby, Python) and compiled languages (Java, Groovy, C#, Go).
Ideal Candidate Profile
- Experienced in managing N-tier enterprise web applications with strong skills in RESTful and SOAP web services analysis.
- Skilled in cloud infrastructure management (AWS, Google App Engine, or Heroku) and relational (Oracle, MySQL, Postgres, SQLServer) plus NoSQL databases (DynamoDb, MongoDB, Cassandra).
- Capable of driving root cause analysis and providing corrective plans while interacting effectively with stakeholders and engineering teams to maintain SLAs.