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Mid-level (3–5 yrs) requirement and Chennai metro increase competition despite niche ServiceNow specialization.
ServiceNow skills transfer across enterprises but favor ITSM/FSM-heavy industries like telecom and large enterprises.
Explicit 3–5 years plus mandatory FSM/ITSM and integration skills make shortlisting strict.
Develop, customize, and enhance ServiceNow solutions focusing on ITSM and FSM modules, including workflow and process automation.
Design and manage integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and Flow Designer.
Troubleshoot, support deployment and production activities, and collaborate with architects and stakeholders to translate business needs into technical solutions.
3-5 years of hands-on ServiceNow development experience.
Mandatory expertise in ServiceNow FSM and ITSM modules with strong knowledge of Business Rules, Client Scripts, UI Policies, and Notifications.
Experience with ServiceNow integrations using REST/SOAP APIs, JSON/XML, and IntegrationHub/Flow Designer.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
Strong technical skills with deep understanding of ServiceNow platform architecture, data model, and scripting (JavaScript).
Experience in configuring FSM workflows and ITIL-based ITSM processes with proven problem-solving and troubleshooting capabilities.
Exposure or preference for candidates with telecom domain experience, CMDB/CSDM knowledge, and ServiceNow certifications.