Agentic AI Engineer, Vice president
State Street Corporation (company site, opens in a new tab)15+ yrsBengaluruOn-siteDirect career pageEst. 35–70 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end global 24×7 production support for a new agentic AI platform across multiple upstream and downstream systems integrating Front, Middle, and Back Office.
- Manage internal support staff and external managed-services vendor to ensure SLA adherence, incident escalation, and operational continuity in a follow-the-sun model across India, US, UK, and Europe.
- Lead incident management, root-cause analysis, stakeholder communication, and partnership with SRE/DevOps to drive automation, reliability improvements, and production readiness.
Minimum Requirements
- 15+ years of application/production support experience with L1–L3 ownership.
- Proven leadership managing global support operations and vendor-managed delivery models with follow-the-sun coverage.
- Hands-on experience with AWS, Linux/Windows, databases (MongoDB, Oracle, Sybase), and scripting (Shell/Python).
- Work Experience Required: 15+ years in relevant production support roles; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader familiar with operational management of complex AI-related platforms hosted on AWS and extensive vendor coordination.
- Capable of managing cross-regional support teams in a high-stakes production environment involving multiple internal and external stakeholders.
- Strong technical background in systems integration, incident response, and collaboration with DevOps and SRE to enhance operational automation and reduce incident MTTR.