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Remote and mid-level CSM title increases applicants, but niche AppSec requirement moderates competition.
Requires deep AppSec and vulnerability management knowledge, making cross-industry transfers harder.
Explicit 5-8 years plus required AppSec and SaaS background increases screening rigidity.
Own post-sales customer relationships, ensuring successful deployment, adoption, and expansion of the ArmorCode SaaS platform.
Act as a trusted advisor in AppSec and vulnerability management to automate and improve existing manual workflows with a focus on cybersecurity best practices.
Drive customer retention and growth through strategic engagement, proactive issue resolution, coordinating renewals, upsell, cross-sell, and conducting quarterly business reviews.
5-8 years of experience in a Customer Success role within security SaaS companies.
Strong knowledge in Application Security (AppSec) and vulnerability management domains.
Willingness to travel up to 20%, both domestically and occasionally internationally.
Degree Preferred: BS in Computer Science, Cybersecurity, Information Systems or related; certifications like PMP, CISM, CISSP, OSCP advantageous.
Experienced with cybersecurity tools including SAST, DAST, SCA, Cloud Security tools (e.g., Qualys, Tenable, Veracode).
Capable of engaging multiple stakeholder levels (from C-level to practitioners) and aligning product capabilities with customer objectives effectively.
Skilled in project management and leveraging AI tools to automate workflows and drive operational efficiency.