Customer Success Manager - India
ArmorCode (company site, opens in a new tab)5–8 yrsRemoteDirect career pageEst. 12–20 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own post-sales customer relationships, ensuring successful deployment, adoption, and expansion of the ArmorCode SaaS platform.
- Act as a trusted advisor in AppSec and vulnerability management to automate and improve existing manual workflows with a focus on cybersecurity best practices.
- Drive customer retention and growth through strategic engagement, proactive issue resolution, coordinating renewals, upsell, cross-sell, and conducting quarterly business reviews.
Minimum Requirements
- 5-8 years of experience in a Customer Success role within security SaaS companies.
- Strong knowledge in Application Security (AppSec) and vulnerability management domains.
- Willingness to travel up to 20%, both domestically and occasionally internationally.
- Degree Preferred: BS in Computer Science, Cybersecurity, Information Systems or related; certifications like PMP, CISM, CISSP, OSCP advantageous.
Ideal Candidate Profile
- Experienced with cybersecurity tools including SAST, DAST, SCA, Cloud Security tools (e.g., Qualys, Tenable, Veracode).
- Capable of engaging multiple stakeholder levels (from C-level to practitioners) and aligning product capabilities with customer objectives effectively.
- Skilled in project management and leveraging AI tools to automate workflows and drive operational efficiency.