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Mid-level generalist role with broad skills in metro Chennai at a known SaaS employer drives high competition.
Role requires enterprise ITSM/ESM and integration knowledge, making cross-industry transfer moderately sensitive.
Explicit 5+ years requirement plus AI, enterprise integrations, and customer-facing skills create moderate shortlisting strictness.
Identify and drive AI/GenAI and automation opportunities, develop or coordinate rapid POCs for business use cases.
Engage directly with customers through visits, workshops, and demos to gather requirements and recommend AI-driven solutions.
Translate business requirements into functional and technical solutions, collaborate with engineering teams for integrations and process improvements.
5+ years in business systems, solution consulting, business analysis, enterprise applications, automation, or similar techno-functional roles.
Strong fundamentals in AI/GenAI, including LLMs, prompt engineering, and enterprise AI use cases.
Proven experience in customer-facing roles requiring excellent communication and stakeholder management.
Basic working knowledge of Python and SQL is desirable; deep software development expertise not required.
Techno-functional professional skilled at bridging customer business needs and technical solutions.
Experienced in working directly with customers and collaborating effectively with technical teams without heavy coding.
Demonstrates strong problem-solving skills and practical AI application capabilities grounded in business understanding.