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Tier-1 brand, metro Bangalore location, and broad generalist Program Manager remit increases applicant competition.
Role requires specialized renewals and install-base experience but program skills are transferable across SaaS and enterprise tech.
Explicit 12-year minimum and mandatory renewal quoting experience create strict screening filters.
Plan and manage programs focused on Renewals and Customer Success Data to improve asset tracking, data quality, and customer loyalty.
Drive asset lifecycle management including data accuracy, forecasting, and churn prevention programs to enhance renewal outcomes.
Design and implement scalable processes, governance models, and reporting standards to support Customer Success objectives and operational excellence.
Minimum 12 years experience as individual contributor.
Bachelor’s degree or equivalent work experience.
Renewal quoting experience is mandatory.
PMP certification is a plus (not mandatory).
Experienced in managing large-scale customer success or sales operations data programs with focus on asset and install base management.
Skilled in process transformation, operational governance, and cross-functional stakeholder management.
Proven ability to analyze customer data for churn prevention and drive programmatic improvements in renewal and retention outcomes.