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Mid-level CSM title, metro location, and popular SaaS role increase candidate competition.
Requires SaaS product and mobile-marketing understanding, moderately limiting cross-industry transferability.
Explicit 1–3 years and client-facing SaaS experience requirement creates moderate screening rigor.
Own and manage the post-sales customer journey including onboarding, integration support, and product adoption to drive continuous account growth.
Serve as the primary contact for accounts, building strong relationships with marketing and product stakeholders to advise on CRM and mobile marketing automation best practices.
Act as a product evangelist consulting leading internet companies, leveraging tools like Gainsight to enhance customer success and growth.
1 to 3 years of experience managing clients or accounts in technical, presales, or technical account management roles.
Understanding of the mobile ecosystem and app marketing; SaaS customer success or support engineering experience is a plus.
Strong written and verbal communication skills.
Work Experience Required: 1 to 3 years (explicitly mentioned)
Technically adept with a solid grasp of the mobile app ecosystem and marketing automation platforms.
Experienced in handling post-sales customer relationships with a focus on driving product adoption and growth.
Skilled at strategic consulting and evangelizing SaaS products to high-profile internet clients in a fast-scaling environment.