Associate Customer Success Manager
MoEngage (company site, opens in a new tab)1–3 yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and manage the post-sales customer journey including onboarding, integration support, and product adoption to drive continuous account growth.
- Serve as the primary contact for accounts, building strong relationships with marketing and product stakeholders to advise on CRM and mobile marketing automation best practices.
- Act as a product evangelist consulting leading internet companies, leveraging tools like Gainsight to enhance customer success and growth.
Minimum Requirements
- 1 to 3 years of experience managing clients or accounts in technical, presales, or technical account management roles.
- Understanding of the mobile ecosystem and app marketing; SaaS customer success or support engineering experience is a plus.
- Strong written and verbal communication skills.
- Work Experience Required: 1 to 3 years (explicitly mentioned)
Ideal Candidate Profile
- Technically adept with a solid grasp of the mobile app ecosystem and marketing automation platforms.
- Experienced in handling post-sales customer relationships with a focus on driving product adoption and growth.
- Skilled at strategic consulting and evangelizing SaaS products to high-profile internet clients in a fast-scaling environment.