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Common mid-level SaaS onboarding title in a metro with 2+ years and generalist skills, raising competition.
Requires prior enterprise SaaS implementation experience and tooling familiarity, making cross-industry moves moderately sensitive.
Explicit 2-year SaaS implementation requirement plus mandatory Excel/HTML skills yields moderate candidate filtering.
Lead the technical onboarding and advanced configuration of new and existing customers on an enterprise SaaS reputation management platform.
Manage the full technical lifecycle of client tenants, including provisioning, deprovisioning, and data quality assessments to ensure optimal deployment.
Provide advanced technical support and troubleshooting for internal teams and enterprise customers, including issue reproduction, bug reporting, and escalation to engineering.
Minimum 2 years experience in specialized technical support or implementation services for enterprise SaaS software solutions.
Working knowledge of HTML and basic scripting concepts (e.g., JavaScript tags) for platform installation and front-end troubleshooting.
Advanced proficiency in Microsoft Excel or Google Sheets for data manipulation, analysis, and large-scale data cleansing.
Work Experience Required: Minimum 2 years in relevant enterprise SaaS technical support/implementation.
Comfortable operating in fast-paced, high-growth SaaS environments requiring detailed technical configuration and troubleshooting.
Experienced in handling end-to-end client technical onboarding with focus on data quality and tenant lifecycle management.
Skilled at translating complex technical issues into clear guidance for non-technical users and collaborating across internal teams and clients.