Implementation Specialist
Reputation (company site, opens in a new tab)2+ yrsHyderabadHybridDirect career pageEst. 6–11 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead the technical onboarding and advanced configuration of new and existing customers on an enterprise SaaS reputation management platform.
- Manage the full technical lifecycle of client tenants, including provisioning, deprovisioning, and data quality assessments to ensure optimal deployment.
- Provide advanced technical support and troubleshooting for internal teams and enterprise customers, including issue reproduction, bug reporting, and escalation to engineering.
Minimum Requirements
- Minimum 2 years experience in specialized technical support or implementation services for enterprise SaaS software solutions.
- Working knowledge of HTML and basic scripting concepts (e.g., JavaScript tags) for platform installation and front-end troubleshooting.
- Advanced proficiency in Microsoft Excel or Google Sheets for data manipulation, analysis, and large-scale data cleansing.
- Work Experience Required: Minimum 2 years in relevant enterprise SaaS technical support/implementation.
Ideal Candidate Profile
- Comfortable operating in fast-paced, high-growth SaaS environments requiring detailed technical configuration and troubleshooting.
- Experienced in handling end-to-end client technical onboarding with focus on data quality and tenant lifecycle management.
- Skilled at translating complex technical issues into clear guidance for non-technical users and collaborating across internal teams and clients.