Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Popular mid-level Salesforce CRM BA role in a metro with recognized employer increases applicant competition.
Salesforce CRM skills are transferable across industries though finance-specific processes increase domain specificity.
Explicit 2–4 year requirement plus mandatory Salesforce and Jira experience raises screening strictness.
Lead Salesforce CRM production support including managing support tickets, troubleshooting, and resolving user issues to ensure system stability and timely incident resolution.
Perform root cause analysis, defect tracking with Jira, and coordinate fixes with developers and technical teams.
Conduct business analysis activities such as gathering requirements, writing user stories, executing test cases, and coordinating UAT with business teams.
2-4 years of experience in Salesforce/CRM Application Support or Systems Analysis.
Experience with production support, incident management, and defect tracking using Jira.
Proficiency in troubleshooting application issues and performing root cause analysis.
Work from office at least 3 days per week; shifts 2:00 PM to 10:30 PM India time.
Experienced in handling prioritization and resolution of CRM production incidents in a client-facing environment.
Skilled at collaborating directly with business users and technical teams to ensure timely solutions and stakeholder communication.
Comfortable working in a hybrid environment requiring structured in-office collaboration and adhering to shift timings.