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Tier-1 employer, metro location, and a generalist senior operations title increase applicant competition.
Role demands industry-specific QTC/BPM experience and client-facing P&L ownership, limiting cross-industry transferability.
Requires industry-specific QTC and BPM expertise, executive stakeholder experience, and proven large-scale transformation skills.
Lead and own the enterprise scale Sales Support Operations including quote to cash processes and related transformation programs across geographies.
Drive P&L responsibility focusing on productivity, margin improvement, cost optimization, and value realization.
Sponsor digital transformation initiatives (AI, analytics, workflow modernization) and serve as escalation point for key client commercial, compliance, and delivery issues.
Experience in Hi Tech component manufacturing, distribution, or Telecom Industry within a BPM environment with deep understanding of QTC domain.
Proven experience leading large multi-layered organizations and managing executive level client and stakeholder engagements.
Strong commercial, financial, and operating model expertise with a track record in large scale transformation and automation.
Work Experience Required: Not explicitly mentioned in the JD.
Senior leader capable of managing complex, multi-geography sales operations and transformation programs with strong governance and performance management skills.
Strategic thinker with experience driving business growth, client value creation, and workforce strategy including succession planning and location strategy.
Comfortable operating at executive governance levels with strong stakeholder management and a focus on client centricity and process excellence.