Senior Lead - Client Operations & Services
Infosys (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 20–40 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and own the enterprise scale Sales Support Operations including quote to cash processes and related transformation programs across geographies.
- Drive P&L responsibility focusing on productivity, margin improvement, cost optimization, and value realization.
- Sponsor digital transformation initiatives (AI, analytics, workflow modernization) and serve as escalation point for key client commercial, compliance, and delivery issues.
Minimum Requirements
- Experience in Hi Tech component manufacturing, distribution, or Telecom Industry within a BPM environment with deep understanding of QTC domain.
- Proven experience leading large multi-layered organizations and managing executive level client and stakeholder engagements.
- Strong commercial, financial, and operating model expertise with a track record in large scale transformation and automation.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Senior leader capable of managing complex, multi-geography sales operations and transformation programs with strong governance and performance management skills.
- Strategic thinker with experience driving business growth, client value creation, and workforce strategy including succession planning and location strategy.
- Comfortable operating at executive governance levels with strong stakeholder management and a focus on client centricity and process excellence.