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Metro mid-level generalist HR role with remote option and broad requirements increases competition.
HR operations skills are transferable, but global tech and AI transformation preference increases domain specificity.
No explicit years but requires broad global HR operations and transformation expertise, so moderate filtering.
Own and continuously improve global People Operations services and processes across the employee lifecycle, including employee support, Employee Relations, HRIS, policies, and benefits.
Lead transformation initiatives to create scalable, technology-enabled People Operations models integrating AI, automation, and self-service to improve experience, quality, and speed.
Manage and develop a global People Operations and Employee Relations team, combining human expertise with AI agents to enhance operational outcomes and employee experience.
Significant experience leading a global People Operations, HR Operations, Shared Services, Employee Experience or related function, including developing global teams.
Strong operational knowledge across employee support, Employee Relations, HRIS, People data, policies and employee lifecycle processes.
Proven track record of transforming operations through process simplification, service delivery improvements, and implementing workflow, self-service, automation or AI-enabled solutions.
Work Experience Required: Significant experience leading global People Operations or related functions (exact years not specified).
Experience in operational leadership with strong systems thinking and analytical capability, able to connect technology, process, policy, roles, and employee experience.
Comfortable leading a blended workforce of humans and AI agents, balancing pragmatic AI adoption with sound human judgment.
Background in transforming shared services or fast-moving international technology businesses with experience in AI-enabled HR workflows, self-service, and knowledge management is a plus.