Customer Success Manager -Marketing Cloud

Act as the primary contact and trusted advisor for Salesforce's largest Marketing Cloud customers, overseeing customer success and platform optimization to maximize Salesforce investment value.

Own the orchestration and delivery of Signature Success services, renewal, and expansion, while maintaining strong stakeholder relationships across IT and business leadership within customer organizations.

Proactively drive customer outcomes by coordinating service completions, advising on feature adoption and release schedules, and leading resolution of high-severity incidents as needed.

Minimum 8+ years of relevant industry experience in Technical Customer Success, SaaS platform use, Technology Consulting or related fields.

Exceptional communication skills with ability to translate technical concepts to business terms and vice versa, influencing at all organizational levels including C-level.

Experience coordinating high volume or key events and leading cross-functional teams to resolve customer needs or projects.

Degree or equivalent experience required; +2 years experience in Salesforce Ecosystem preferred; Salesforce product certifications are a plus.

Strong expertise in Salesforce Marketing Cloud and Marketing Automation platforms with ability to articulate technical value and enable customer adoption.

Proven track record acting as a technical and operational SME for high-profile customers, managing complex stakeholder relationships and renewal processes.

Skilled at working cross-functionally with Sales, Engineering, and Product teams to drive customer success and revenue growth in an enterprise SaaS environment.