Customer Success Manager -Marketing Cloud
Salesforce, Inc. (company site, opens in a new tab)8+ yrsHyderabadOn-siteDirect career pageEst. 25–45 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Act as the primary contact and trusted advisor for Salesforce's largest Marketing Cloud customers, overseeing customer success and platform optimization to maximize Salesforce investment value.
- Own the orchestration and delivery of Signature Success services, renewal, and expansion, while maintaining strong stakeholder relationships across IT and business leadership within customer organizations.
- Proactively drive customer outcomes by coordinating service completions, advising on feature adoption and release schedules, and leading resolution of high-severity incidents as needed.
Minimum Requirements
- Minimum 8+ years of relevant industry experience in Technical Customer Success, SaaS platform use, Technology Consulting or related fields.
- Exceptional communication skills with ability to translate technical concepts to business terms and vice versa, influencing at all organizational levels including C-level.
- Experience coordinating high volume or key events and leading cross-functional teams to resolve customer needs or projects.
- Degree or equivalent experience required; +2 years experience in Salesforce Ecosystem preferred; Salesforce product certifications are a plus.
Ideal Candidate Profile
- Strong expertise in Salesforce Marketing Cloud and Marketing Automation platforms with ability to articulate technical value and enable customer adoption.
- Proven track record acting as a technical and operational SME for high-profile customers, managing complex stakeholder relationships and renewal processes.
- Skilled at working cross-functionally with Sales, Engineering, and Product teams to drive customer success and revenue growth in an enterprise SaaS environment.