Lead Software Engineer -Lead Delivery Engineer, Infrastructure | Location: Pune/Hyderabad
Williams-Sonoma, Inc. (company site, opens in a new tab)8+ yrsPuneHybridDirect career pageEst. 22–36 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and coordinate operational service delivery across multiple infrastructure domains including Windows, Linux, Storage, Virtualization, and Enterprise Tools.
- Manage incident, change, problem, and service request management processes to ensure high-quality, timely operational outcomes and clear communication.
- Drive process improvements, operational governance, and the adoption of AI and automation to optimize infrastructure service delivery across globally distributed teams and external partners.
Minimum Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
- 8+ years of experience in enterprise technology operations, service delivery, infrastructure, or IT operations.
- 3+ years of leadership experience in service delivery or operational teams, preferably in large-scale, global enterprise environments.
- Strong technical knowledge across Windows, Linux, virtualization, storage, networking, cloud, and enterprise platforms; experience with ITSM platforms like ServiceNow and ITIL practices.
Ideal Candidate Profile
- Experienced leader in infrastructure operations with a proven track record managing complex incident and service delivery processes in mission-critical, global environments.
- Strategic operator skilled at driving cross-functional accountability, process standardization, and continuous improvement using data and operational metrics.
- Comfortable coordinating between internal teams and external partners, leveraging automation and AI to enhance operational efficiency and service quality.