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Strong employer brand, metro locations, and broad cross-domain infrastructure requirements increase candidate competition.
Core infrastructure and service-delivery skills are transferable, though retail/ecommerce scale experience is preferred.
Explicit 8+ years and 3+ years leadership plus ITIL/service delivery requirements make shortlisting strict.
Lead and coordinate operational service delivery across multiple infrastructure domains including Windows, Linux, Storage, Virtualization, and Enterprise Tools.
Manage incident, change, problem, and service request management processes to ensure high-quality, timely operational outcomes and clear communication.
Drive process improvements, operational governance, and the adoption of AI and automation to optimize infrastructure service delivery across globally distributed teams and external partners.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
8+ years of experience in enterprise technology operations, service delivery, infrastructure, or IT operations.
3+ years of leadership experience in service delivery or operational teams, preferably in large-scale, global enterprise environments.
Strong technical knowledge across Windows, Linux, virtualization, storage, networking, cloud, and enterprise platforms; experience with ITSM platforms like ServiceNow and ITIL practices.
Experienced leader in infrastructure operations with a proven track record managing complex incident and service delivery processes in mission-critical, global environments.
Strategic operator skilled at driving cross-functional accountability, process standardization, and continuous improvement using data and operational metrics.
Comfortable coordinating between internal teams and external partners, leveraging automation and AI to enhance operational efficiency and service quality.