AI Support Engineer
Bolna AI1–3 yrsBengaluruOn-siteDirect career pageEst. 5–10 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design and continuously improve customer support systems using AI to scale support efficiency at Bolna.
- Analyze customer support data from Intercom to identify recurring issues and optimize support workflows.
- Collaborate with business team on critical support cases and translate recurring issues into product and engineering feedback.
Minimum Requirements
- 1–3 years experience in support, operations, or technical customer-facing roles involving building tools/processes.
- Hands-on experience with AI tools/workflows such as prompting, automations, or AI agent builders.
- Experience with Intercom or similar support/helpdesk tools.
- Work Experience Required: 1-3 years in relevant roles.
Ideal Candidate Profile
- Comfortable building and evolving support processes in ambiguous, evolving startup environments.
- Proactive user of AI technologies to solve workflow problems rather than relying on manual or scripted playbooks.
- Experienced in structured communication with customers and leadership, able to interface across technical and non-technical stakeholders.